Frequently Asked Questions

Most customers notice visible depuffing and brighter eyes after the very first use. The PDRN and caffeine work within minutes of application — by the time you remove the patches after 10 minutes, the difference is typically noticeable. Long-term results like firming and dark circle reduction build with consistent use over 2–4 weeks.

10–20 minutes is the sweet spot. The patches are designed to deliver their actives within that window. Some customers leave them on longer — up to 30 minutes — which is fine. We don't recommend sleeping in them as the hydrogel can dry out and become less comfortable.

Daily use gives you the best results. Most customers use them every morning as part of their routine. They're also great as a targeted treatment before events, meetings, or any time you need to look your best fast. Each box contains 8 pairs — enough for 8 full treatments.

Yes. ByeBags are dermatologist tested and formulated without harsh chemicals, parabens, or synthetic fragrances. The PDRN used is highly biocompatible — meaning it's naturally accepted by the skin without irritation. If you have a known allergy to any ingredient in the full list, we recommend a patch test first.

Most eye patches on the market use basic hydration ingredients. ByeBags contains PDRN — a clinically-studied ingredient used in Korean aesthetic medicine that works at a cellular level to stimulate collagen and accelerate skin repair. Combined with caffeine, hyaluronic acid, niacinamide, and hydrolyzed collagen, it's a fundamentally different formulation that delivers results most patches simply can't.

If you're trying ByeBags for the first time, the 1 Box option lets you experience the product before committing. Most customers go straight to Buy 2 Get 1 FREE — it's our most popular option because once you try them, you'll want to have a supply. The larger bundles offer the best value per pair and mean you'll never run out.

Orders are processed quickly. If you need to make a change, contact us immediately at the email on our contact page and we'll do our best to help before it ships. Once an order has been dispatched, we're unable to make changes.

Yes — always. We offer free shipping on every order, no minimum required. No hidden fees at checkout.

Orders are processed within 1–2 business days. Estimated delivery is 7–12 business days depending on your location. You'll receive a tracking confirmation by email once your order has been dispatched.

We offer a 30-day money back guarantee. If you're not happy with your purchase for any reason, contact us within 30 days and we'll make it right — no questions asked. Less than 1% of customers ever claim it, but we want you to buy with complete confidence.

If your order hasn't arrived within 14 business days of your shipping confirmation, contact us and we'll arrange a replacement or full refund at no cost to you.