Shipping policy

Orders are processed within 1–2 business days of purchase. Once dispatched, standard delivery takes 5–7 business days depending on your location.

You will receive a shipping confirmation email with tracking information once your order has been dispatched.

Shipping rates

Sero offers free standard shipping on all orders. No minimum order value required.

Order processing

Orders placed on weekends or public holidays are processed on the next business day. During high-demand periods processing may take up to 2 business days.

Tracking your order

Once your order ships you will receive an email containing your tracking number. Use this to monitor your delivery status through the carrier's website.

Delivery delays

Estimated delivery times are provided as a guide. Sero is not responsible for delays caused by carrier disruptions, customs processing, or circumstances outside our control. If your order has not arrived within 14 business days of your shipping confirmation, contact us at team@seroscalp.com and we will investigate immediately.

Shipping destinations

We currently ship to [list your active shipping countries here]. If your country is not listed at checkout, we do not currently ship to that destination.

Damaged or lost orders

If your order arrives damaged or does not arrive, contact us at team@seroscalp.com within 14 days of your expected delivery date. We will arrange a replacement or full refund at no cost to you.